Navya’s business model is sustainable and scalable due to its emphasis on technology and innovation. Navya’s machine learning technology greatly reduces the operations cost of our online healthcare service.
Our evidence and experience engines produce highly structured case summaries that allow experts to review cases in a matter of minutes in our ExpertApp. Because this process is so efficient, experts from NCG and TMC are willing to do this work pro bono. In fact, all experts at TMC answer cases for our Expert Opinion Service, as has been the case since 2010.
Our ExpertApp also cuts out all of the logistical difficulties needed for experts to collaborate. By enabling asynchronous communication between experts reviewing a case, experts do not need to incur the time and expense of scheduling phone calls or booking travel.
Currently, the Expert Opinion Service is financed by a processing fee of Rs. 10,030.00 (inclusive of taxes) per case for patients in India, and $175.00 for international patients. These funds are used to cover the costs of collecting a patient’s medical reports, entering data, and writing the personalized expert opinion report, answering every question and follow-up question at that decision point that the patient asks.
Thanks to support from Tata Memorial Centre, we are able to keep our service affordable for people of all socioeconomic backgrounds. Currently, the processing fee cross subsidizes the category of patients who do not qualify for BPL, but cannot afford the service’s full price, allowing them to access the Expert Opinion Service at Rs. 1500. If patients are Below Poverty Line (BPL), they can upload their BPL card and we will process the case free of charge.